Frequently Asked Questions


Why are our banknotes being upgraded?

The Reserve Bank regularly reviews and improves New Zealand’s banknotes to ensure their security features are updated. With technology constantly evolving, it’s important our banknotes keep up, to help ensure counterfeiting levels remain low. It has been fifteen years since the notes were last upgraded. For more information about the notes from the New Zealand Reserve Bank please click here


How do I know if my machine needs be upgraded?

ATS has prepared a list of the machines that require upgrading. Click here to view that list.

Do I need to pay for another upgrade when the $20, $50 and $100 notes are released?

No. When you pay for the upgrade with ATS, you are paying for both upgrades. The $5 and $10 notes now and the $20, $50 and $100 notes in April next year.

Why do I need to upgrade my machine?

With the introduction of new banknotes your cash machine has to be upgraded with the latest software to be equipped to count the old & new bank notes.

What type of upgrades are available?

There are two options for the software upgrade, either a return to base or an onsite upgrade. Please click here for more information.

What do I need to do once I have paid for my upgrade?

Once you have paid for the upgrade, ATS will contact you by phone or email within 48hrs to confirm you're upgrade date.